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How to reach Merryhive. For anything about a session you booked, the professional you booked with is the quickest route.

Last updated

Plain language, on purpose. This document describes what Merryhive actually does — the data it stores, the services it shares that data with, and how money moves through it. If anything here is unclear, or seems to differ from what the product does, tell us and we will fix whichever one is wrong.

Merryhive is early software, and both documents will change as it does. The date above tells you which version you are reading.

Contact Merryhive

Some of our contact details are still being set up. If you need us before they appear here, the fastest route is to reply to any email Merryhive has sent you.

Who to contact about what

  • About a session you booked (the time, the content, a refund): contact the professional you booked with first. Their email is in your confirmation.
  • About your Merryhive account, a payment or payout, or a host you could not resolve something with: contact us using the details above.
  • A security problem: write to us before disclosing it publicly, and we will respond.

Complaints

Write to us with your booking reference if you have one. We aim to acknowledge every complaint within two working days. How refunds work is set out in our Cancellation & Refund Policy, and how we handle your data in our Privacy Policy.

See also our Terms of Service and our pricing.